Make sure you have the correct Account and Password. It is the same as your FTP password.

IP Pointing does not give you an E-mail account. You must order that separately if you want e-mail for your additional domain. If your domain is being IP Pointed somewhere, you cannot order Unix mail, you must order Webmail instead.

1. Are you sure you have a catch-all account? If you have Webmail individual accounts, you do not have a catch-all capability. Make sure you are only sending mail to the specific addresses you ordered. Check your setup instructions for a list of your addresses.

2. Is your domain hosted by us? If you registered your domain through some other company, then your domain may not be hosted by our nameservers. If that is the case, you would need to transfer your domain to be hosted by us, and then your e-mail could work.

3. Is your account new? Such as 2 days old or newer? Then it is possible that the information about your Mail Exchanger has not propagated throughout the internet yet. If you just registered your domain name on a Friday, for instance, InterNIC may not have updated their systems in time, and you may have to wait till the following Monday evening.